Rental Terms and Conditions

Terms and Conditions

***FULL PAYMENT IS REQUIRED ON COLLECTION OF VEHICLE***

***AS PER STANDARD RENTAL INSURANCE SPECIFICATIONS – A CREDIT CARD IMPRINT IS REQUIRED AND MUST BE IN THE PRIMARY HIRERS NAME AND BE SIGNED IN PERSON BY THE HIRER AT COMMENCEMENT OF RENTAL***

Age of Drivers:

Drivers must be 21 years of age or over and hold a full open drivers license. Drivers 21 - 24 incur a $10.00AUD per day age surcharge. Liability cannot be reduced for drivers 24 or under. Certain vehicle classes cannot be provided to drivers under 25. Vehicles not available to drivers under 25 - 12 Seater Toyota Commuter Minibus, 8 Seater Toyota Tarago, Toyota Camry, Corolla, Mercedes Sprinter and Holden Astra.

Credit Card:

As per standard Australian Insurance Regulation, a Credit Card imprint must be provided in order to hire a vehicle*. *This imprint must be signed by the owner of the Credit Card at commencement of hire. A pre-authorisation may be required on the credit card if payment of rental is not made on the credit card provided for imprint.

Child Seats:

Baby Seats, Baby Capsules and Booster Seats are available through our website and on request at $4/day or a maximum of $36.00AUD per month. Please ensure forward booking to ensure availability. Baby Seats and capsules are to be fitted and or sufficiently checked by the renter, this is to ensure renters/parents satisfaction that the seat has been fitted correctly.

Collision Damage Waiver (CDW) and Liability Excess Reduction Options:

See here for all information regarding our Collision Damage Waiver options. Additional Collision Damage Waiver (CDW) and CDW reduction options are available at time of vehicle collection and are detailed here. All possible CDW options are not available through our online booking system however can be requested on vehicle collection.

Confirmation of Reservation:

Your reservation will be confirmed once you have received your "Confirmed Booking Form" via email - NOTE - This is separate from the "Pending Reservations Form" sent to you automatically once you send your credit card details. It is VITALLY IMPORTANT that you print out your "Confirmed Booking Form", and have it with you on the day that you pickup your car as it contains the collection information vital to your reservation.

A minimum 24 - 48 hour notification period is required when booking. Within this period please phone direct to our reservations centre to check availability and rates.

Drivers:

Drivers must present a full and open drivers license. Interstate and international drivers licenses are acceptable. No provisional licenses permitted.

Additional drivers are permitted so long as their license is presented on collection of vehicle. Additional drivers are charged at the rate of $2.00AUD per day.

Emergency and 24Hour Breakdown Assistance:

Rolo Rent A Car / Van And Bus Hire is covered by a 24-hour roadside assistance service in every state and territory in Australia. If the vehicle is not repairable, a replacement vehicle is provided. Driver error issues such as running out of fuel/keys locked in car/broken keys/battery flattening due to headlights left on are at cost to the hirer. For further detailed information regarding our breakdown assistance click here.

Extensions:

Customers may extend the rental period after a rental has commenced subject to availability and only with prior telephone approval from the destination branch. Payments for such extensions are required at the time of approval by credit card.

Kilometre Allowance:

Vehicles are provided with an average of 200km per day. Hence over a 7 day rental the renter is provided with 1400km free of charge. The charge per additional kilometre thereafter is 25 cents including GST.

License Requirements:

All drivers must present a full and open license. International and Interstate licenses are acceptable.

Maps:

Local street directories for capital cities and surrounds are available.

Miscellaneous:

All rentals are subject to the terms and conditions of our rental agreement.

Multi Vehicle Delivery Fee:

Multiple vehicle deliveries are subject to a $33.00AUD per vehicle charge.

Office Hours - Standard Operation Hours - Outside of Hours Service Is Available – see heading below:

Standard Office Hours for all Depots and Administration Officers.

Monday to Friday: 7:30am - 5:30pm

Saturday: 7:30am - 4:00pm

Sunday: 8:30am - 3:00pm

Outside of Office Hours Service is available with the following fees payable by the hirer

$30.00AUD Between 6am - 7:30am and 5:30pm to 7:00pm

$44.00AUD Between 5am - 6am and and 7pm - 9:30pm

$55.00AUD all other times

One Way Rentals and Relocation Fees:

For one way rentals relocation fees apply.

At certain times of the year we are unable to provide one way rentals. Confirmation required to ensure one way vehicle availability.

Payment Methods:

We welcome Visa, Amex, Mastercard, Diners, Bankcard, JCB, Travelers Cheques, Cash, EftPos and Direct Funds Transfers. Payment by company cheque is accepted only with prior arrangement. No personal cheques accepted.

Pre-payment may be required on large or multi-vehicle hire or over high demand periods.

Credit Card details and forward ID may be required on certain rentals.

Rental Duration:

All rentals are based on a 24-hour period with 59 minutes free. Extra Hours are charged at 1/3 the daily rate until 3 hours at which time a full day is charged.

Reservations:

A minimum deposit (deducted from total owing at commencement of rental) of $100 is required at time of booking to secure your vehicle.

A minimum 24 - 48 hour notification period is required when booking. Within this period please phone direct to our reservations centre to check availability and rates.

Prepayment maybe requested for certain rentals during peak season, or on multi vehicle hire requirements.

Traffic Infringements:

All speeding, parking and toll-way fines, third party accident/damage claims and associated administration costs will be passed on to the renter with an additional $55.00 administration and processing fee.